Covid-19 update

Thank you for your patience during what has been a difficult few months for everybody.  We hope you and your families have managed to stay safe during this time.

 

We closed our practice to walk-in visitors at the end of March and since then have been providing emergency eye care, both in the practice and remotely.  We made sure we looked after all those who needed help, often providing a door-to-door service when required!

 

As of 29 June all opticians practices entered what is called the 'Amber phase' of the pandemic, meaning that we are open again but on an appointment only basis.  We are therefore prioritising those with an urgent eye care need.  If you believe you need to be seen urgently then please get in touch.  

 

We are also able to book anyone experiencing a change in vision, operating with old or damaged spectacles, or anyone with a condition being monitored who could suffer adversely from postponing their eye examination.  We are also able to make appointments for more routine eye examinations, but may not be able to arrange an appointment for you as soon as we would like.  Nevertheless please get in touch with us and we can discuss your needs.

 

We would ask that you do not attend the practice without an appointment, even for a repair.  Please telephone us instead and leave a message if we are unable to answer your call.  Alternatively you can email ramsdenopticians@hotmail.com.  We will get back to you promptly.

 

We have made a number of changes to the practice to make your visit as safe as it can be.  Our opticians are wearing full PPE equipment, and we are asking all visitors to wear a mask during their time in the practice.  We are limiting the number of people in at any one time, and are applying the strictest hygiene measures, including a thorough cleansing after each visit.  We can also now provide you with an entirely remote eye examination with the use of our brand new state of the art digital imaging and refraction equipment, which is operable from several metres away.

 

So while things may look a little different, the welcome you receive will be as warm as ever, and the service we provide will be second to none!  We look forward to seeing you soon!

Telephone: 02891 272722

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